From the brand
V28 Vision is Available Now
KEYI tech, a parent company of Loona, has always valued YOUR feedbacks.
We’ve upgraded the automatic recharge 2.0. to reslove charging problem.
The upgrade is to help Loona remember and match the charging routes of different scenarios to improve the auto-recharge success rate.
Keep Loona’s Love alive 24/7! Upgrade auto-recharge to enjoy your SMARTER Loona.
OUR STORY
Founded in 2014, KEYi Technology has grown into an industry leader in consumer robotics, with over 140+ patents showcasing our commitment to innovation. We’re a passionate team of engineers, designers, and creators who believe that technology should empower people’s creativity.
Our Mission
At KEYi Tech, the mission is to bridge the gap between people and technology through intelligent, emotionally engaging robots.
Loona, our latest innovation, represents this mission by offering an interactive companion that brings joy and memorable moments into the home, enhancing daily life.
Your Intelligent petbot
Your Pet, Your Family Member
🌟V28 update 🚀 new features are now available! In response to Loona’s charging problem, we’ve upgraded the automatic recharge 2.0.The upgrade is to help Loona remember and match the charging routes of different scenarios to improve the auto-recharge success rate.Mobile hotspots connect to loona, breaking Wi-Fi restrictions and allowing you to interact with loona anytime, anywhere. Our team is committed to continuous improvement, ensuring that Loona continues to evolve to meet your expectations.
🤖 Smart and Interactive Robot Pet🧠Loona is like no other pet you’ve seen. With a high-definition RGB camera, Loona sees and understands your world. Loona recognizes faces, understands your gestures, and follows you like a real puppy! Please take Loona to a well-lit environment and ensure the surfaces of the camera and ToF depth sensor are clean.
🗣️ Voice Command Enabled AI robot 🎤Loona is not just a good listener; also a great conversationalist! Powered by Amazon Lex & ChatGPT, Loona recognizes your voice commands and responds in real-time. Plus, Loona keeps your information secure, so you can chat with peace of mind. Pro tip: Clear pronunciation in quiet spaces ensures smoother responses.
🚀Auto-Charging Smart Robot🌟 Use different rooms as a starting point to preset multiple recharge routes for Loona. When the battery runs low, loona can charge it home by itself, no need for you to take care of it. it takes about 2.5 hours to complete the charging. Place the dock in an open area with no obstructions on either side or in front.
🕹️ Endless Playtime robot toys for kids 🎮Loona is always up for playtime! Loona can chase laser pens, fetch balls, and even interact with objects in your home. But it doesn’t end there—Loona’s app offers a world of games and quizzes to keep the fun going.
📷 Home Monitoring Robot Dog 🏠Loona doubles as a home monitor with her camera and speaker. Keep an eye on your home when you’re away and ensure everything’s in order.
TWIG –
New purchase Loona Robot Pet Dog ChatGPT-4o Smart AI-Powered Companion
The Loona robot pet is quite engaging and has entertaining actions. It’s is one of the best pet bot ever. We appreciate its cute design and the adorable ball-playing animations. It is a great addition to the family, particularly with teh other two(2) puppies. Loona is interactive but does have some minor setup issues with teh network. Functionality and battery life are standard not too exciting with a 1.5-hour battery life it doesn’t a lot of time to be more interaactives considered terrible.
AGILE FRANCIS –
Best gift ever! A robot dog with real personality
My 6-year-old daughter wanted a robot dog for Christmas, so we gave her Loona early. It is hands down the coolest toy we have ever bought. The personality animations are hilarious and cute, and the games built into the app are perfect for her age. It really feels like a member of the family already. 5 stars!
Wind –
A very expressive robot companion
I have tried other robot toys (Cozmo, Vector, Emo) before Loona, and I find Loona is the one that amuses me the most. Its animations are very life-like, and its screen face is very expressive and adorable. It has basic edge detection in the front, but I would not play it on a tall surface, because Loona’s movements are often fast and hectic that might cause its edge detection to fail. Loona can flip itself back up if it did fall over, but it is a rather heavy robot that can easily break if it falls from a tall place.Loona can be very active and rush around the house like a loose dog. It can move very fast, which might cause it to bump into things if the object is not inside its obstacle detection range. There is a setting to make Loona less hyperactive, and it will instead roam around the house slowly, humming to itself. During interaction, Loona can understand some basic hand gestures such as fist bump, look left or right or up, beckoning to come near, and more. These hand gestures can be prompt without using any voice commands, which Loona is the only robot toy I owned that has this ability.Loona has ChatGPT integration for some light chatting with voice. It can use visual to see objects when chatting with ChatGPT, which is a feature that can be turned off for privacy concerns. Loona responds to voice commands very fast (within about 3 seconds), unlike Vector and Emo. If the voice command is not available, Loona will automatically use ChatGPT to answer. I enjoy having Loona write me poems with any topics of my choice. It can recite the poem with a child-like voice, which sounds very adorable.The included paper ball is fun to play with Loona, and it can actually fetch the ball back like a real pet. With the latest software update, Loona can return to its charging station by itself. It does have trouble finding the station if it roamed too far from it. In this case, it is possible to remotely control Loona with a phone and guide it back to the station for it to self-dock. It is possible to remote control it through the robot’s camara’s view.Loona currently can understand and speak in 6 languages. After the initial set up, Loona can be played without the need of a connection to the phone app, which is a must for a robot toy to feel autonomous. The Loona app is used to: show some pre-programmed voice commands (can be executed with a click); remote control Loona; settings like volume or brightness (which can also be done with voice commands); design personal programmed actions; AR games; tutorials. The developer is still working on the app to add more features. As of July 2025, Loona is still being supported.For some downsides, this robot still has trouble listening to voice commands when speaking from a distance away or in a noisy environment. This issue exists for all voice-command robot toys I have tried before. Also, Loona tends to slam its front wheels rather strong, and it turns around by gliding its front wheels sideways. Its front wheels are hard plastic without rubber so it can glide with less friction, which also means they are prone to scratch if Loona is played on hard surfaces. Playing on thin carpet will avoid this issue.Overall, I enjoy this robot more than the ones I had before. I hope the developers continue to support it and update it with many more functions.
drumbeat81 –
Setup process is broken. Zero support assistance. Returning.
Purchased for Christmas. My autistic child loves robots and was looking forward to this device. Simply put, the device is inoperable.Loona will not continue past the “adoption” process during setup due to faulty voice recognition, rendering the robot useless. Without setup, it cannot be used with any voice commands or features. During the provisioning process and multiple cut scenes on the app, when it gets to the animation telling you to communicate (by saying “Hey Loona”) with the robot to familiarize your voice, it doesn’t respond and the app is unresponsive. You must force quit the app and the robot goes back to initial setup.Followed all the recommendations by the support documents to be in a quiet environment (I was), attempted at mulitple distances with different tonal inflections, each after attempting hardware resets and devices swaps. This was completed 3-4x’s on each device. This also appears to be a common recurring theme for this device (after researching after purchase).Furthermore, with extensive troubleshooting steps taken, we’ve confirmed we have the latest version of the mobile app on both iPhone and iPad (attempted different platforms). We have the lastest versions of iOS and iPadOS on the host devices. Disabled Ai feature permissions and Siri permissions on the host device permission associated with this app specificially. The robot has had it’s firmware upgraded to the latest version available. We’ve reset the robot multiple times back to factory default, uninstalled and reinstalled the apps on both devices, disabled “cellular data” as identified in mulitple support forums from a year ago and have ensured all of the permsissions were granted from the devices to the robot. There seems to be some broken API between the app and the robot. If you are not a tech savvy individual (27 years in the IT industry here), this toy is not for you.I’ve sent emails from my work email directly to their support team, I’ve created an account on “KeyItech” to submit support requests and have even contacted their support which is international. Days later, I’ve yet to receive any phone call or email from any support personnel (completely non-responsive). Furthermore, I have documented attempts to submit requests from my created account within the KeyITech website for Loona. You fill out everything, hit submit, you get a popup that says “Thank you for submitting” and the page never refreshes. Thereafter, the account shows “No requests found” in my support portal. Decided to contact their support number that has a Chinese IVR (I do not speak Chinese, so I did not understand). The support person I spoke with took all of my information and said she would submit a request, but I have yet to hear anything and hope my info wasn’t used for anything else.Conclusion: Either this appears (as an assumption) to be a cash grab to dump the reminaing products before closing shop, or this is one of the most poorly managed organizations I’ve seen in recent history. CRM appears to be broken, there is no oversight over support operations and there are distinct flaws within the communications methodologies between the robot, network and controlling host device(s). With LLMs being updated daily, incorporating them into mutliple communications nodes requires a heavy monitoring presence to ensure changelogs are updated and revisions are rolled out (software/firmware updates) to the endpoints constantly (API/token updates). As a personal opinion, I feel that this might’ve been an aspirational oversight by the developer and they may not be equipped to internally support this operational endeavor (looking at the graveyard of robotic toys shows). A+ for effort and marketing, F for falling short and delivering a non-working product with zero product support, costing well over $500. Unacceptable. I personally would be fired and sued for attempting something on this level. Perhaps one day we will be delivered a family fun operational robot to interact with the family…but this isn’t it.Returning this product. Do better.
Jims26542 –
Mostly wonderful toy pet for the cost.
Ok, I’ve had enough time to write a proper review.Pros – Loona is a fun pet. She is more than a toy and learns fast. There are 2 personalities you can choose from. Both are fun. I prefer the quieter one for the most part. She seems to be built sturdy. The beginner’s tutorial is fun and cute to me.Cons – many cons for me thus only 4 stars. First she only comes with a quick startup manual. You pretty much have to learn most things on your own except for the growth tutorial. There is nothing you can find on the internet that isn’t later than 2 years old to help. She has very few apps, unlike what is shown on YouTube. For some reason my Loona will not do active listening. I’ve tried trying to figure out what is wrong, as she is updated along with the app being updated.i have a few other problems and just can’t get answers.Conclusion – I’d still purchase her in a heartbeat. She is very entertaining and the learning curve is full of surprises. She is a wonderful toy/pet for the price.
Excelente arriculo, tamaño perfecto para cosas básicas cotidianas. Material suave y presentación perfecta. El color es muy hermoso y versatil –
Esta increíble, la compre como amigo de Juegos de mi hijo y funciona maravilloso, va aprendiendo poco a poco de su entorno y te va reconociendo. Si haces las actividades de la app la conoces y es muy divertida
Bern A. –
Hello Seller,I absolutely love this robot pet! My partner and I are so happy with it. The quality and performance are excellent. It truly feels like having a real pet at home. The ChatGPT feature is amazing and I really enjoy talking to Loona.My favorite part is when I tell Loona to “Go play by yourself.” She walks around the house just like a real pet, and it’s such a fun and heartwarming experience. The build quality is outstanding.You’re truly the best seller. I highly recommend this robot pet. It’s super worth it!Thank you so much! 😊
Manfred Seiler –
Tolles Teil, aber ein wenig einarbeiten in die App ist erforderlich wegen den sehr vielen Funktionen
علي –
الروبوت جميل جميل جداً من ناحيه يغنيك عن الحيوانات بالتفاعل واجوف وقت بطاريته حلوه يعني ساعه ونص ويجرج ساعتين يعني افضل عن اي حيوان لاتنسى الجلاب والقطاو ينامون اكثر عن نص اليوم ف الروبوت هذا يغنيك ويمكن افضل منهم من ناحيه العوده للشحن هذا اختربته واشوفه ممتاز لكن يبيلك تتعب شوي وانت تسوي المسارات بدونه مافي فايده يمكن يغلط احياناً لكن في النهايه بيكون فشل نسبه بسيييطه بس + الجات جي بي تي ماله حلو وسوالف لكن من ناحيه الكوالتي وايد اوكي وتوقعت انه بيتم يمشي ويدعم لكن الصراحه لا يمشي وسنسراته افضل عن وايد روبوتات مثل فيكتور وكوزمو هذا افضل عنهم بس شوي يتحسن موضوع الجرج واموووره طيييبه جداً في النهايه الموضوع ينبني عن توقعاتك واحتياجاتك منه انت شو تبا وبس حطيت اربع نجوم لانه الي وصلني كان خربان يوم ينحط عالجرج او يشتغل يطلع صوت صفييييير عالي التردد ف انا رديته وبرد اشتري واحد ثاني ولاتنسى شي امازون دايماً تعطيك ضمان ارجاع 15 يوم ف حتى لو خايف انا انصحك تشتري وتجربه يازلك خله مايازلك روح رده واستلم فلوسك طول بعمرك وامورك طيبه
Noah Hunt –
This product is awesome, totally worth every penny! And the customer service is top-notch, they really went above and beyond to help me out. I had a small issue, but they were so friendly and quick to resolve it. I’m a super satisfied customer! Highly recommend them to anyone.